Request data deletion — Carspel

Developer: FundaMedia (Carspel)  ·  App: Carspel (Android, iOS where offered, and app.carspel.ca)  ·  Last updated: September 13, 2026

This page explains how Carspel users can delete some or all personal data we hold, with or without closing their account. It supplements our Privacy Policy.

Steps to request deletion

Option A — Delete specific data in the app (keep your account)

Sign in to Carspel on your phone or at app.carspel.ca, then remove individual records yourself:

1. Fuel or energy entries — open the entry → delete from the edit screen.
2. Service entries — open the entry → delete (attached photos or files are removed with the entry).
3. Trip / mileage entries — open the trip → delete.
4. Trip memories — remove individual memories where the feature is available.
5. Vehicles — archive, mark sold, or delete/dispose of a vehicle following the in-app vehicle lifecycle flows.
6. Profile photo — remove from your profile in Users.
7. Loyalty cards and similar items — delete from the relevant list in the app.

No email is required for these self-service deletions while you remain signed in.

Option B — Delete your entire account and associated data

1. Sign in to Carspel.
2. Open Users.
3. Solo household (you are the only member): choose Delete my Carspel account, confirm, and wait for the confirmation that your account was deleted. You are then signed out.
4. Shared household member (not an owner): choose Leave household → Delete my Carspel account and confirm. Vehicles and logs stay with the remaining members.
5. Shared household owner: promote a co-owner first, then Leave household (read the Google Play handoff tips in the dialog). Vehicles stay with the old garage. On your new solo household, choose Delete my Carspel account if you want to quit Carspel entirely.

If you cannot complete an in-app path, use Option C (email). See also account deletion in our Privacy Policy.

Option C — Email us (partial or full deletion, or if you cannot sign in)

Email hello@carspel.ca from the address on your Carspel account (or explain if you no longer have access). Tell us what you want deleted. We verify identity before processing sensitive requests.

What is deleted

Depending on your request:

• Partial deletion (Option A or targeted email): The specific logs, attachments, vehicles, or profile fields you delete or ask us to remove from our backend (Supabase database and object storage).
• Full account deletion (Option B or confirmed email request): Your Carspel account profile, authentication record, and personal data we control that is tied to your user ID are removed. For a solo household, your garage is removed from the app so it can no longer be linked to you, subject to the exceptions below (including anonymised statistics).
• Shared household (member path): If you delete your account as a member of a shared household, household vehicles and logs that belong to the remaining members stay with that household; your personal profile and your membership are removed.

What may be kept (and for how long)

• Backups and caches — deleted data may persist in encrypted backups or CDN caches for a limited period (typically up to 30 days) before automatic purge, except where law requires longer retention.
• Legal, billing, and fraud records — we may retain minimal transaction or compliance records where required (for example subscription entitlement history from Google Play) even after account deletion.
• Aggregated or de-identified diagnostics — crash or performance telemetry in systems such as Sentry may no longer be linked to you after account deletion; retention follows our Sentry project settings (see Privacy Policy §9).
• Data you exported or shared — copies you emailed, printed, or shared outside Carspel are not under our control.
• Household data after partial deletion — deleting your own fuel, service, or trip rows removes those records; other members’ data in the same household is unaffected.
• Anonymised vehicle statistics — after full account deletion, we may retain non-identifying operational facts (for example make/model/year, powertrain, month-bucketed fuel/energy and service patterns, and purchase/sale amounts where recorded) with no link to your account, email, or household. These cannot be used to identify you.

When deletion takes effect

• In-app deletions — take effect when you confirm in the app (server-side removal is immediate; local offline cache may clear on next sync).
• Email requests — we aim to complete verified requests within 30 days, and sooner where possible (GDPR/CPRA timelines may apply by region).

Contact

Carspel / FundaMedia
Email: hello@carspel.ca
Privacy Policy: www.carspel.ca/privacy/